Privacy policy

Orbis Playland is committed to the serious collection and utilisation of customer personal information in order to  conduct safe and reliable business. We collect Personal Information from users of our website when conducting  business and transactions. The Privacy Policy informs you on how your Personal Information is collected, utilised,  and shared when you make an online purchase from the website www.orbisplayland.com.au. 

Personal Information: What is it? 

Personal Information is any information that can be used to personally identify you. This may include, but isn't  limited to: your name, gender, date of birth, addresses and contact details such as phone numbers and email  addresses. As brought out in the objects of the Commonwealth Privacy Act of 1988, Orbis Playland is committed to: 

(a) promote the protection of the privacy of individuals; and 

(b) recognise that the protection of the privacy of individuals is balanced with the interests of entities in  carrying out their functions or activities; and 

(c) provide the basis for nationally consistent regulation of privacy and the handling of personal information;  and 

(d) promote responsible and transparent handling of personal information by entities; and 

(e) facilitate an efficient credit reporting system while ensuring that the privacy of individuals is respected;  and 

(f) facilitate the free flow of information across national borders while ensuring that the privacy of  individuals is respected; and 

(g) provide a means for individuals to complain about an alleged interference with their privacy; and (h) implement Australia’s international obligation in relation to privacy. 

(Privacy Act 1988 No. 119, 1988) 

Orbis Playland will by no means collect Personal Information by unlawful means, means that are unfair or commit  treason to your privacy in any way. 

Information That We Collect About Users 

We may collect the following types of Personal Information: 

  • names; 
  • age or birth date; 
  • email addresses; 
  • telephone numbers; 
  • mailing or street address; 
  • details of products and services purchased from us, together with any additional information necessary to  deliver those products, as well as respond to general enquiries; 
  • details of the interactions between your devices and our website; 
  • any additional information relating to you that you provide to us through our website. 

How We Collect and Use Your Personal Information - Data Technologies 

By interacting with our website, we will receive and store information that you provide or that is generated by your  actions. For example, like many websites, “cookies” are used and placed on your computer in order to streamline  your browsing experience when visiting our online store, offering a more personalised experience that tailors to your  interests.

Log files are used to track your interactions with our website. It collects various forms of data such as: your Internet  Protocal (IP) address; browser type; Internet service provider; purchase history; products viewed and/or searched  for; areas of our website visited; and date/time stamps. Web beacons, tags, and pixels are also used to allow us to  see what content has been accessed amongst other actions on our website. We may also log the length of time  spent on our website, as well as the recurring number of times you visit and purchase from us. 

These data technologies that we use allow us to aggregate information so that when you visit our website in the  future, you will continue to experience personalised and interest-tailored browsing. 

If you prefer to not collect cookies to be used to collect your personal information, you may disable them through  your browser. However, disabling cookies will limit your streamlined experience while interacting with our website  and you will not be able to take advantage of the improved functionality that they provide. 

Additionally, the order information screen during checkout on our website will summarise your Personal Information  collected such as: your name, billing address and shipping address, contact details (email address and phone  number), and payment information (including credit card numbers). This allows us to contact you and deliver our  services and products to you smoothly. 

When Your Personal Information Collected 

We may collect your personal information from you when you: 

  • visit and/or interact with our website at www.orbisplayland.com.au; 
  • are asked to respond to review surveys; 
  • interact with our social media services, including but not limited to Facebook, Twitter, Instagram, TikTok;  and/or, 
  • contact Customer Service. 

We may use your Personal Information to: 

  • fulfil any orders placed through the site such as: processing payment information, arranging for shipping and  delivery, and providing invoices and/or order confirmations; 
  • provide quotes on products; 
  • communicate directly with you. 

Sharing of Information 

Orbis Playland does not sell, rent, or publicise in any way our customers’ personal information to any other illegal  parties. 

Disclosure of Your Personal Information 

We may disclose your Personal Information including any unique identifiers: 

  • to any person with your consent; 
  • where necessary to prevent or lessen a serious threat such as public health or safety; 

We may disclose your information in order to investigate, halt, or take action regarding illegal activities that involve  our products and services. Furthermore, in compliance with applicable laws and regulations, we may disclose your information to respond to subpoena, or any other lawful requests, and to protect our rights. 

Your information is shared with third parties. We use Shopify to power our online store. More about how Shopify  uses your Personal Information can be found here: https://www.shopify.com/legal/privacy. 

Google Analytics is also used to help us understand our market and demographics. More information about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also choose to opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Amending Your Personal Information 

If you require an amendment or correction of your personal information that we hold about you, or you would like  the information to be removed, please contact us through the contact information below. 

We will take reasonable steps in cooperation with you to correct any information to ensure that the information is  accurate, up-to-date, complete, relevant and not misleading so as to conduct legitimate business. 

When is Your Information Removed? Data Retention 

If you choose to continue utilising our services and products in the future, we will keep your information for future  legitimate business and transaction purposes. Hence, when you utilise our website to place an order, we will maintain your Order Information for our records. We remove your information when it is no longer needed, or if you request to delete this information, or when you choose to permanently halt business activities with us. 

Do Not Track 

We do not adjust or alter our website’s data collection practices when there is a Do Not Track signal from your  browser. 

Terms Are Subject to Change 

This privacy policy is subject to change from time to time. We may make amendments to this policy in order to  reflect any operational changes to our practices, or for legal or regulatory reasons. It is your responsibility to review them for any changes. 

Contact Us 

Orbis Playland is committed to the safeguarding, and responsibility of all personal information under its control. For  further information, queries or concerns about our privacy practices, please contact us at the following: 

Email: orbisplayland@gmail.com 

Phone: 0415 788 885